True Workmanship
Return Policy
Return Policy
Because all our products are custom made for each individual consumer, our sales are final. If you do notice a flaw in a product, you must contact us within 7 days of delivery and explain the flaw first. If your explanation points out a legitimate mistake that we may have made, we will send return labels for products that are to be corrected or reject your request. Depending on your situation, the product will either be repaired, replaced, or if we are unable to do either, your payment will be refunded as a final resort. Do not mail your product without a return label or approval first as it will not be accepted. Return shipping charges are paid by the consumer. We only repair or replace products that have flaws due to an error on our part. We at Window Treatment Center reserve the right to investigate and determine how such an error occurred. We do not accept products because a consumer has measured incorrectly, the colors don't match, the consumer doesn't need or has changed their mind about a product, or any other reason that does not show Window Treatment Center at fault. Products showing signs of wear-and-tear, stains, or products with no obvious flaws will be rejected and will be shipped back to the consumer at his or her own expense, in addition to a $10.00 to $15.00 restocking fee, depending on the size and weight of the product.
Cancellation Policy
Once an order is placed, our workroom begins to work on it almost immediately. For that reason, cancellations are only accepted within 24 hours of placing an order. Order cancellations must be submitted in writing - you may either email, fax, or mail a request to cancel. Your name, address and order number must be included in your request.
